Privacy Policy

Effective Date: 1st March 2025

At DRIPS LTD, your privacy matters. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with New Zealand's Privacy Act 2020.

1. Who We Are
DRIPS LTD is a New Zealand-based mobile concierge medical and IV infusion service, offering personalised health and wellness treatments. This policy applies to all services provided by DRIPS, including our website, consultations, treatments, and communications.

2. What Information We Collect
We may collect the following types of personal information from you:
- Contact details: Name, email address, phone number, physical address.
- Health information: Medical history, current medications, allergies, test results, and other relevant clinical data.
- Payment information: Billing address and transaction details.
- Digital data: IP address, browser type, device information, and site activity when interacting with our website.

We collect this information directly from you, through referrals, or via our third-party medical platforms.

3. How We Use Your Information
Your information is used to:
- Provide medical and wellness services.
- Conduct consultations and assessments.
- Process payments and appointment bookings.
- Communicate with you about your health, bookings, and service updates.
- Improve our services and maintain business operations.
- Comply with legal and clinical obligations.

We only collect and use information necessary for the purposes outlined above.

4. How We Store & Protect Your Information
All personal information is stored securely in encrypted digital systems, including clinical and administrative platforms compliant with New Zealand health privacy standards. Access is limited to authorised personnel only.

We use MyPractice, a secure, New Zealand-based medical software platform, to store client records. MyPractice complies with New Zealand’s health data protection standards and provides encrypted, role-restricted access.

We take reasonable steps to protect your data from misuse, loss, unauthorised access, or disclosure.

5. Data Retention
We retain your health and contact information for as long as reasonably necessary to fulfil the purposes it was collected for — including legal, regulatory, and clinical follow-up purposes. In most cases, health records are retained for a minimum of 10 years, in accordance with medical record-keeping guidelines.

6. Sharing Your Information
We do not sell or rent your personal data. We may share your information with:
- Licensed healthcare professionals involved in your care.
- Third-party service providers (e.g. lab testing, payment processing, secure IT services).
- Legal or regulatory authorities when required by law.

Any third parties we work with are contractually obligated to maintain the confidentiality and security of your information.

7. Your Rights Under the Privacy Act 2020
You have the right to:
- Access the personal information we hold about you.
- Request corrections to any inaccurate or incomplete information.
- Withdraw consent to certain uses of your data (where applicable).

To exercise these rights, please contact us at info@drips.nz.

8. Cookies and Website Analytics
Our website uses cookies and similar technologies to improve user experience and track website performance. You may adjust your browser settings to decline cookies if you prefer.

9. Updates to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website.

10. Contact Us
If you have questions or concerns about your privacy or how your information is handled, please contact us via email: info@drips.nz